Terms & Conditions

By creating an account or using LodgeNest, you agree to these Terms & Conditions and the LodgeNest Privacy Policy. If you do not agree with these terms, you should not use the service.

LodgeNest is a technology platform that helps students discover hostels, review accommodation information, submit applications, participate in group applications, and manage accommodation-related information. It also provides tools for hostel managers to create listings, manage rooms and beds, review applications, and manage residents.

You are responsible for providing accurate account information and protecting your login credentials. You must not share your password, impersonate another person, create accounts using false information, or knowingly allow another person to use your account.

Students must provide accurate personal, university, campus, student ID, and accommodation information when required. You must only submit applications for yourself or group applications involving people who have agreed to participate. You are responsible for reviewing hostel information, policies, pricing, and other conditions before applying.

Managers must have the authority to list and manage the hostel or accommodation they submit to LodgeNest. Managers are responsible for providing accurate property information, room and bed availability, pricing, hostel policies, photographs, and other listing information. Managers must handle student information confidentially and only use it for legitimate accommodation-related purposes.

Hostel listings may require administrative review before publication. Approval, verification, or publication through LodgeNest does not constitute a guarantee that a hostel is suitable for every student or that every statement made by a manager is independently verified. Managers remain responsible for the accuracy and legality of their listings.

Submitting an application does not necessarily guarantee accommodation. Applications may remain pending, require group-member responses, be approved or rejected by a manager, or be cancelled in accordance with the applicable accommodation arrangements. Where an application is approved, LodgeNest may record the relevant reservation and accommodation assignment.

Group applications require the participation and acceptance of invited group members where applicable. Students must not add another person to a group application without a legitimate basis to do so. Group members are responsible for responding to invitations and providing accurate information.

Room and bed availability shown in LodgeNest can change as applications are submitted, approved, cancelled, or checked in and out. Accommodation assignments are subject to the hostel manager's available inventory and applicable hostel rules. LodgeNest provides the software used to manage this information but does not itself operate the hostel.

Hostel managers are responsible for setting accommodation prices, fees, deposits, payment requirements, and applicable refund or cancellation rules. The current LodgeNest application does not operate an integrated payment processor for rent collection. Users should therefore follow the payment arrangements communicated by the relevant hostel manager and retain appropriate payment records.

Hostel-specific rules, regulations, occupancy requirements, gender restrictions, check-in requirements, cancellation conditions, and other accommodation policies may be provided by the hostel manager. Students are responsible for reviewing and complying with applicable hostel policies before accepting accommodation.

LodgeNest may display an estimated distance between a university campus and a hostel and an approximate walking time. These figures are calculated using stored campus and hostel coordinates and a general walking-speed assumption. They are estimates only and may differ from the actual route, distance, or travel time. LodgeNest does not currently provide live navigation or live GPS routing through this feature.

Managers may upload photographs, descriptions, facilities, policies, and other content to their listings. By submitting content, you represent that you have the right to provide it and that it does not unlawfully infringe another person's rights. LodgeNest may remove content that violates these terms or creates legal, safety, or platform risks.

You must not misuse LodgeNest, interfere with its operation, attempt to gain unauthorized access, access another user's private information, submit fraudulent information, impersonate another person, upload unlawful content, abuse other users, manipulate applications or reservations, or use the service for activities unrelated to its intended purpose.

Managers may receive student information necessary to review applications, assign accommodation, communicate about a stay, and manage residents. Managers must not sell, publicly disclose, misuse, or unnecessarily retain student information obtained through LodgeNest.

Where available, users may authenticate using supported Google sign-in. Users may also use LodgeNest's password recovery functionality to regain access to an account. These features are provided through authentication services and remain subject to the relevant provider's systems and availability.

LodgeNest may send in-app notifications relating to applications, accommodation assignments, reservations, announcements, and account activity. Service communications may also be sent when necessary for authentication or account recovery.

LodgeNest's software, branding, design, logos, text, graphics, and other original materials are protected by applicable intellectual-property laws. You may use the service only as permitted by these terms. You must not copy, modify, distribute, reverse engineer, or commercially exploit LodgeNest materials without appropriate authorization.

LodgeNest relies on third-party services including Supabase, Google authentication services, Cloudinary, and Expo/EAS infrastructure. These services may have separate terms and privacy policies. LodgeNest is not responsible for independent third-party services outside its reasonable control.

We aim to keep LodgeNest available and information accurate, but we cannot guarantee uninterrupted availability or that every listing, availability figure, distance estimate, photograph, price, or other piece of information will always be current or error-free. Managers remain responsible for the accuracy of their own accommodation information.

LodgeNest is a technology platform and does not replace a student's own assessment of a hostel. Before accepting accommodation, students should review the property, its policies, pricing, location, facilities, and other relevant conditions and should communicate directly with the manager where clarification is necessary.

Applications and accommodation arrangements may be cancelled or terminated according to the relevant hostel's policies and the circumstances of the application. LodgeNest may suspend or terminate access to an account where necessary to protect the service, investigate misuse, comply with legal obligations, or address serious violations of these terms.

Users may request deletion of their LodgeNest account and associated personal information, subject to information that must be retained for legal, security, dispute-resolution, fraud-prevention, or legitimate operational purposes. Deleting an account does not automatically cancel or resolve independent obligations owed to a hostel manager or other party.

If you believe a listing, account, message, or other activity violates these terms or creates a safety or privacy concern, report it to support@lodgenest.app with enough information for us to investigate.

We may update these Terms & Conditions when LodgeNest changes, new features are introduced, or legal requirements change. Updated terms will be published on this website with a new updated date. Where appropriate, material changes may also be communicated through the service.

These terms are intended to operate under the laws applicable in Ghana. Nothing in these terms is intended to remove rights or protections that cannot lawfully be excluded under applicable law.

Questions about these Terms & Conditions can be sent to support@lodgenest.app.